03-26-2023 11:30 AM
03-26-2023 12:15 PM - edited 03-26-2023 12:16 PM
Reach out to customer support to have them assist with any activities if access is problematic for you.
To contact a Customer Support Agent, there are 2 methods:
Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
03-26-2023 11:34 AM
ongoing *611 issue since couple days ago
https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-611/td-p/963252
please try to call 1.855.4PUBLIC from another phone , enter your phone number and see if it works
If not, you will have to use My Account instead