Cannot change subscription

[Aiden1524]

When I try to change my subscription I get error payment failed. My public mobile account shows I have the available funds, and the payment has already come out of my account. Why can I not change my subscription?

[hairbag1]

@Aiden1524 

@Aiden1524 

if payment has already come out for the new plan, you've likely changed plans successfully. Did you opt for Change Now or Change on Renewal ? You can try logging in on your laptop to see if the change has been made. If using the mobile app; shut down your cell, restart and log in again to see if the plan has been changed.

[slusagm]

Did you use Change Now option?  You sure you want to Change Now and not Change on Renewal?

Try again in a day if you can wait , or try using  PM app and try using browser with incognito mode