09-28-2019 12:32 PM - edited 01-05-2022 07:19 AM
09-29-2019 07:32 AM
@Alanshar That message is quite common and usually is fixed by putting a 1 in front but not always. Unless it really bothers your son just ignore it. They can come and go...ive gotten it a few times myself. Since all minutes are Canada wide you don't have to worry and it's probably a hold over from plans that used to have province wide calling( some still have those plans.) Funny I used to make sure I didn't have the 1 when I was with telus because I didn't want to accidentally call a long distance number and be charged $0.50 a minute. At pm you get 50 minutes for that price. Yes the $5/500 min is a steal and since it rolls over its great insurance for the $10 (only available til oct 7th ) and the $15 plans.
09-28-2019 12:58 PM
@Alanshar if that's it just purchase the 5$ 500 minute add on and he'll be able to keep making calls! The 500 minutes will roll over every month until used up
09-28-2019 12:57 PM
If he's outta minutes, you can get the $5 / 500 minute Canada wide calling add-on to suppliment that plan. The 500 minutes roll over if not used by renewal. They could last for months ...or longer.
09-28-2019 12:55 PM
I will check my account...That could be it...Thanks...
09-28-2019 12:43 PM - edited 09-28-2019 12:45 PM
Is he on the $10 or $15 plan with limited calling. Perhaps he's run outta calling minutes.
PS...he's in Canada...right ?
09-28-2019 12:42 PM
Hi. Just tried that...Same message....
09-28-2019 12:34 PM
Tell him to ignore the message...dial a 1 ahead of area code. He won't be charged for long distance.