Cannot activate service/transfer my phone number, cannot submit ticket (button greyed out)

[SamS1234]

I tried to transfer my phone number from telus to public mobile yesterday and received a text for authorization, success messages, everything. However, 12 hours later I have no service on my Public Mobile eSIM. I tried to submit a ticket with the Customer support but after diligently filling out all forms now for the third time (once on mobile browser, once on my Mac with Chrome and now once with Safari), I am unable to submit a support ticket to resolve my issue -- the button appears greyed out with no apparent reason why and will not let me proceed. 

[CSA_PM]

Hello @ SamS1234,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@SamS1234 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@SamS1234 

use this link to dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kb_mv]

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@SamS1234 wrote:

I tried to transfer my phone number from telus to public mobile yesterday and received a text for authorization, success messages, everything. However, 12 hours later I have no service on my Public Mobile eSIM. I tried to submit a ticket with the Customer support but after diligently filling out all forms now for the third time (once on mobile browser, once on my Mac with Chrome and now once with Safari), I am unable to submit a support ticket to resolve my issue -- the button appears greyed out with no apparent reason why and will not let me proceed. 

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@SamS1234 Definitely sounds like a stuck port. Check your inbox (envelope icon) here, I'll send you the number to call for help.