Cannot activate my phone - please refund my first subscription under ***@***

[Francelavoie218]

Was asksed to write back from my privage account and answer following questions:

The e-mail address registered on the account - ***@**** 

The account number: ends with 0932 (cannot access it)
The last 4 digits of the registered credit card number: #### 
The last payment made (amount and date) May 18th... and it has not yet been activated
The last add-on purchased if any; purchased as sim card: May 20th and have not rec'd it to date. I decided to go to the mall and buy another one from Telus. So it's 20$ in sim cards... and account is not working.

A few hours ago I registered under my husband's email :  ***@***  and inserted the sim card I bought. I am waiting to see if it will work. It says it could take up to 5 hours?

Please refund my initial subscription under ***@***  and hopefully, I will be able to work from my husband's email.

Also, can I add 2 more lines under my account? I would put my husband's phone and my mom's phone too.

I really hope this will work.

Thank you!

[hTideGnow]

HI @Francelavoie218 

remember this is a forum and we are just customers here

if you are replying cs agent, reply their message in the inbox. if you cannot find the message, then just write to @CS_Agent directly using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Francelavoie218 

you already opened a ticket with PM support?

please note you do NOT reply CS agent's questions here.  Instead, you need to go back to the Community inbox:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and find the message sent by CS_agent and reply it there

[fixin1]

@Francelavoie218 - If you see error code XXX and are using the website to activate, please use the app.

If it requires a CSA or you need help activating, please contact them here (You can also ask for a refund here):

Submit a ticket via Chatbot:

⚠️Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article!   ⚠️  

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox