Cannot activate account

[genji]

Hi,

I am having issue accessing my account, it keep taking me to the "Resume Activation" page and when I click it and try to log in, it say my email and password does not match. I've already purchased a plan. Please help.

[hTideGnow · Accepted solution]

HI @genji 

you have service with PM and try to login ? or you are activating?

if you have service with PM and unable to login , you need to submit a ticket with CS agent here:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you are trying to activate, then try using the app.  Uninstall and reinstall the app and try again

[JRod]

@genji 

Hello! You must complete the activation with the app. Download the app and login when promoted upon opening the app and you should be able to continue your activation.

https://publicmobile.ca/en/bc/load-mobile-app

[Handy1]

@genji  Have you downloaded the app to finish the activation .try that if you haven’t already . If no luck please use this direct link  to support to help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437