Cannot access phone to login with eversafe

[OleWhiskeyJack]

So, I have to log into my account and find out what is wrong with my phone. I cannot call out or text, or recieve calls or texts. Eversafe sends a code to my phone but I cannot get it as my phone is not functioning correctly. What now?

[Yummy]

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@softech wrote:

@Yummy 

to avoid double space, instead of hit Enter, you hit Shift-Enter on a keyboard

Sorry, I don't think you can do this on phone or tablet  🙂

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Oh, I know that. But look at your previous message. Few paragraphs without double space!
I doubt you paste and then go back and do shift-Enter for each line. I did that few times so my answer looks neat but it takes a lot of time and effort.

[softech]

@Yummy 

to avoid double space, instead of hit Enter, you hit Shift-Enter on a keyboard

Sorry, I don't think you can do this on phone or tablet  🙂

[Yummy]

@softech  I am sure you are NOT typing most of your advices but doing copy/paste and am wandering how did you manage to avoid double space this new PM site does when typing Enter?

[softech]

@OleWhiskeyJack 

PM just changed to a new EverSafe login system and you need to complete the setup on this new system. 

Have you login to My Account since EverSafe was introduced?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you have not created an EverSafe id yet,  you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS.  (Sending the code to email would not be a choice until  EverSafe id is fully setup) 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

@OleWhiskeyJack 

Tap the resend code option.

Eventually, you'll get the option to receive the code via e-mail.