Cannot access old phone, need to transfer number to new service

[aoifedaoife]

The phone with my Public Mobile eSIM spontaneously died (I swear to god, I wasn't even touching it at the time, the LCD just popped), so I signed up with Bell to get a new phone. Because I can't use the old phone, I wasn't able to transfer my number at the Bell store. How can I get Public to release it without access to the phone? I have a spare phone I could swap the SIM into if I had a physical SIM but I don't.

[aoifedaoife]

Getting a physical SIM card was the solution, thank you again.

[aoifedaoife]

thank you, these are helpful suggestions. I'll try the physical SIM card first, the less I have to try to wait around for a tech support person, the better

[Phil_Adelphus · Accepted solution]

@aoifedaoife   Your PM account is presumably still active - it needs to be to port the number.  Easiest way might be to call in at a Telus/Koodo store and buy a new PM sim ($10) to put in the spare phone and update the sim number in your account to get the port authorization text.  Or get one from Amazon for $4.99.  To contact customer service since you're having difficulty with opening a ticket send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Yummy]

You have to find a phone where you can insert your PM sim card in order to complete number transfer to Bell.
PM will send you SMS you have to reply YES within 90 minutes.

[aoifedaoife]

I have attempted to file tickets with support but I have no idea if they've actually posted; there's nothing in my Sent Messages section in PMs.