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Cannot access my account

KIMMC28
Great Neighbour / Super Voisin

Hi there,

I need help please, logging into my account as I no longer have access to the original email address associated to my Public Mobile account and I do not remember the password associated with that old email address. I cannot use the "forgot password" option b/c I no longer work for that company and cannot access the inbox. I'm hoping that I can log into my account using my Public Mobile phone number so that I can update the email address that is associated with the account.  I've tried a few different 
approaches and I keep getting into a continuous loop where I'm being asked for my email address and password.  Can I log in, using my Public Mobile phone number? 

Ultimately, I need access to my account so that I can update the billing info. 

Thanks in advance,
Kimmc28

2 REPLIES 2

KIMMC28
Great Neighbour / Super Voisin

Thank you - I will send a private message to the CS Agent. 

Handy1
Mayor / Maire

@KIMMC28  No worries support can help you gain access 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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