Cannot Use Internet

[lectrolife]

Hello, I just got a new sim card and service. Calls and text messages work, but I cannot connect to the internet. I have plenty of data and data is enabled on the phone. I need to get public mobile to reset my data. How can I do this? Please help!

[MacMe]

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@lectrolife wrote:

 how do I set it up for 3g?

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It might be different for your phone, but if you go into your phone settings, look for Wireless & Networks and then Cellular Network settings, change the Preferred network type to 3G.

[lectrolife]

 how do I set it up for 3g?

[ShawnC13]

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@lectrolife wrote:

Hi yes this is a new service from Public Mobile. Again only the internet does not work.  I double checked all the APN settings with the website you sent and everything is correct.   The phone I have is Huawei Y3 II (LUA-L22). Does it only work on 3G?

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Looks like you are going to have to set yoru phone up to connect to 3G network as it isn't compatible for LTE

[lectrolife]

Hi yes this is a new service from Public Mobile. Again only the internet does not work.  I double checked all the APN settings with the website you sent and everything is correct.   The phone I have is Huawei Y3 II (LUA-L22). Does it only work on 3G?

[pakmode]

^ This.

[ShawnC13]

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@lectrolife wrote:

Hello, I just got a new sim card and service. Calls and text messages work, but I cannot connect to the internet. I have plenty of data and data is enabled on the phone. I need to get public mobile to reset my data. How can I do this? Please help!

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SO this is a new service for you?  What ype of phone are you using and did you make sure your APN settings are correct.  Here is a great site to verify your APN settings https://apn-canada.gishan.net/en