After pretty terrible customer service I am pretty convinced that I am going to switch providers. I asked a legit question last week that was monitored and although Customer Service provided a response, I am now struggling with the agent to escalate my concerns to a supervisor/manager...
Does anyone know what the cancellation terms are. Id like to plan this so I have minimal overlap with my next provider... anyone heard anything good about the other providers?
My issue from last week was solved but my big concern is running into a larger issue and suffering from the same customer service experience I had last week.
