Cancelling service without SIM card

[skeanie]

Hi - my 94 year old father switched his service from Cityphone to Public in January. He got a bit frustrated with some things he didn't understand with Public's service, and called Cityphone to get switched back to them. I don't think he asked them to port his number back from Public (or they ignored the request), since they assigned him a new number.  As a result, he's been paying for Public service since January, which he's just noticed on his credit card statements. He no longer has the old SIM card, and he never set up an online account. So the questions I have are as follows. First, can he cancel the service without having the SIM card? He can provide the information that was used to set up the account (including phone number and credit card). Second, is there any possibility of recovering any portion of what was paid since January? He hasn't used the SIM card at all, other than the initial set up.

Appreciate any help you can offer.

Steve

[cavemantoronto]

@skeanie 

Service cancels itself after not paying.  Autopay charges means that customer authorized the charges. That means the Public Mobile service still works. They don't have to refund but might.

[popping]

@skeanie 

Check your father credit card statements to determine when was the first payment date to PM so that we can figured out how much time we have before next renewal date.  If it is tomorrow morning, it is easier to report the credit card missing and get a new card issue to your father in couple of weeks.

There are 8 moderators online at the moment. 6:14 pm MST.= 8:14 pm EST

[Anonymous]

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@JoyLuck wrote:

Call 18554PUBLIC and remove autopay to stop the cc from being charged.

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I keep forgetting about that toll free number. The account PIN is required though.

[JoyLuck · Accepted solution]

@skeanie 

Call 18554PUBLIC and remove autopay to stop the cc from being charged.

You can contact a moderator to see about  receiving a credit. It will be for them to decide.

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[Anonymous]

 @Triguy : SIM's gone and self-serve never set up.

The account holder (or someone who knows all the info) needs to contact the moderator team.

[Triguy]

He should submit a moderator to a moderator.  There is no guarantee if a refund but you can try asking for one.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.