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Cancelled the service but reactivating.

yoonix
Great Neighbour / Super Voisin

I cancelled Public Mobile service and disabled the email log in as well but after trying president's choice phone service I don't like it. I want to come back to public mobile.

I want to keep the same number and possibly the same sim. I can no longer log into my account. And I like to know how to do this.

Re-abling my account would help but I don't know how to go about it.

Thanks

 

3 REPLIES 3

BKNS27
Mayor / Maire

@yoonix

Once you port out of PM to PC, your account and SIM will be closed. If you are going to port back to PM, you will need a new SIM to create a new account.

You can get a new SIM with faster shipping than from PM for $4.99 at Canadian Cell Supplies online or if you go to the Mobile Shop inside a Loblaw/Superstore, London Drugs or Walmart, they might offer a free SIM if you have them activate the SIM for you.

darlicious
Mayor / Maire

@yoonix 

Did you port your number out to pc mobile? If yes then you have to start anew...with a new sim card activation** and porting your phone number in upon acivation or afterwards thru self serve. 

 

If no and it has been less then 90 days then log into your account to pay and reactivate your plan.

 

** Activate before 11:59:59:pm eastern on June 6th to recieve a $25 ($5×5 months) bonus referral credit. There are promocodes for $25+ and $35+ plans for bonus recurring plan data.

cellphoneuser1
Mayor / Maire

@yoonix wrote:

I cancelled Public Mobile service and disabled the email log in as well but after trying president's choice phone service I don't like it. I want to come back to public mobile.

I want to keep the same number and possibly the same sim. I can no longer log into my account. And I like to know how to do this.

Re-abling my account would help but I don't know how to go about it.

Thanks

 


You can't log into your old Public Mobile account if you ported to Presdident's Choice. Your old account is gone. You need a new SIM card and you'll be a new customer again.

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