Canceling account midway through activation

[Lena9]

I paid for my subscription but halfway through the activation process I changed my mind (my old provider called with a better plan) now I can’t access my account to cancel the activation process. I can just log out or finish the activation. I just want to make sure I will not be getting billed again and would like to close the account entirely 

[CSA_PM · Accepted solution]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[computergeek541]

---

@Lena9 wrote:

I paid for my subscription but halfway through the activation process I changed my mind (my old provider called with a better plan) now I can’t access my account to cancel the activation process. I can just log out or finish the activation. I just want to make sure I will not be getting billed again and would like to close the account entirely 

---

All plan sales are final, so there likely won't be any refund, but this is something that you can discuss with Public Mobile.  Autopay is enabled by default, so you'll need to a get a Public Mobile customer support agent to remove the credit card from your Public Mobile account so that you won't continue to be charged.  I have asked a Public Mobile customer support agent to contact you.