Canceling a plan

[Andy806]

I ordered a plan that uses ESIM when my phone is not able to support it, where/who should I ask to refund it so I can order the proper plan with the physical SIM option. Thanks

[BKNS27]

@Andy806 

It seems there are a lot of new members not checking if their phone is eSIM compatible.

Best to just get a SIM replacement and you will have a phone to use. So just contact a CS_Agent and arrange for a SIM to be shipped out.

Quickest way to contact an agent is to click on Chat bubble and type in Submit a Ticket or Contact Agent.

[will13am]

@Andy806 , please use the chat symbol on the lower right corner of the web page to initiate a support ticket and they will be able to sort things out for you.