Canceled service but still getting billed

[Bobbies]

I canceled my service but notice a bill on my credit card. The email I originally signed up with years ago is now canceled and I can't log in and I can't find anyone to talk to

[computergeek541]

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@BKNS27 wrote:

@Bobbies 

If you disable Subscribe (AutoPay) or ported out 1 day after your renewal date then you will be charged for that month.

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Customers who port out the same day as renewal date can still be charged for another billing cycle.

[BKNS27]

@Bobbies 

When did you cancel your service?

Before or after your renewal date?

If you disable Subscribe (AutoPay) or ported out 1 day after your renewal date then you will be charged for that month.

[hTideGnow]

hi @Bobbies 

how did you cancel your service? did you port out the number?  or did you just disable Subscribed , ie, disable Autopay, from My Accounts, Payment, Mange Subscription? 

can you check if you can still login to My Account?  If you can, check the above page to see if subscribed is indeed turned off

if you ported out your line, or confirmed that the Subscribed is off, then ask PM support agent, 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[TheSterlinger]

@Bobbies 

If may be difficult to inquiry about this charge as you can not login. CS_agent will ask about things on account like account number, phone number, etc. Send CS_agent a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You can check messages here https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage