@hairbag1 wrote:
@Hmnoakes
you haven't actually activated a new Public Mobile account so there's nothing to cancel.
That's not exactly true. If they've chosen a plan and have the SIM card sent to them, they still got charged for the plan/SIM. They may not have an active account per say but the charge still happened.
@Hmnoakes if you wish to keep the plan, because of the Canada Post strike, I suggest pickin up a SIM card via these routes. Then, you can use those to finish off the sign up with the app. Then contact a CS Agent and they can credit your account.
To get a new SIM card the fastest routes are these.
https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.
Amazon - Here you can get it cheaper and maybe a few days wait $4.99
Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/
