Phone in SOS mode

[Bumps]

recently activated PM via eSIM
phone always displays SOS mode.  Cannot make calls? 

Would it have been better to get a physical SIM card or is it just PM reception that is the problem?

[CSA_PM]

Hello @ Bumps,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Bumps]

Thank you for trying to help 😉 

I will contact PM support 

[ORNGNBLK]

@Bumps  Please reach out to PM for assistance then. Perhaps they can look into it from the back end. Open a ticket using the orange chat bubble on the bottom right. Hope this helps you

[Bumps]

Reboot.   And turn on this line is and has been selected on

[ORNGNBLK]

Ok, try this. Reboot your phone, then in cell settings (iPhone) make sure “turn on this line” is selected.  See if that helps, and let us know. 

[Bumps]

It’s a new phone and new activation with PM 

did not port anything over from old phone or carrier

[ORNGNBLK]

@Bumps  If you Ported in from a different carrier, please check that PM eSIM is set to primary and the old one is off.