Cancel service

[jerrybearmorin]

I’ve lost my phone so I have new phone and number new email new Apple ID so I have no way of cancelling my service or stopping payment last one may 3 2023 please help me

[jerrybearmorin]

Thank you:) have a great day

[hTideGnow]

hi @jerrybearmorin please go back to the post, there is a doen arrow with circle, click on that and then Edit Message, you can then  update the post and remove it

[jerrybearmorin]

O can’t seem to remove info ???

[hTideGnow]

hi @jerrybearmorin they won't refund, it is prepaid service here

But since you didn't use the service, you can just call your credit card and ask for a charge back.  Once it is charged back, you get the money back from CC and your account here will be closed 

[jerrybearmorin]

Hello, I have service with bell now new number new email new Apple ID, been a frustrating two weeks and long day today, just want refund of last payment may3rd and to cancel service wit Pm, already filled out and verified ticket and sent it, Thank you:)

[pmbc]

@jerrybearmorin  Please remove your person info (phone num and email) as this is a public forum.  Hope you can get a refund, but PM is under no obligation as this is a prepaid service.  Good luck! 🙂

[jerrybearmorin]

hi, I am with bell mobile now, my cell is xxxxxxxx,my new email is xxxxx, all I want is a refund of $67.80 for may 3rd payment and to cancel my service, I’ve completed a ticket verified it and sent it in. Thank you:)

[LitlLdy]

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@jerrybearmorin wrote:

I’ve lost my phone so I have new phone and number new email new Apple ID so I have no way of cancelling my service or stopping payment last one may 3 2023 please help me

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@jerrybearmorin , just to be sure that I understand you correctly, are you saying that you activated a new Public Mobile account with your new SIM card, new phone number, new email address & new cell phone instead of doing a SIM swap on your account of your lost phone? You could have signed on that account & did a SIM swap (change SIM card #) of that account, asked a CSA to change your email address to your new one & used your new phone on that account! Either way I would sign onto it & select Report Lost / Stolen Phone to avoid it being used & avoid autopay from taking money from your payment card to renew the plan! Ask a CSA to remove your payment card from your account. After 90 days of non payment on that account it will be permanently closed. 

Or did I misunderstand your post? I’m sorry if it did. You can still sign onto your account using the previous email address & password. Unless you have Two-factor authentication at login enabled then you need a CSA to help you with your account.

[hTideGnow]

hi @jerrybearmorin   you want to stop the service? or you want to get a new PM sim card and link your old phone number to your existing accounts?

if you are staying with PM, you need to login My Account and request change sim card

if you really want to cancel PM service as you already have another new provider, you will need to login to My Account and disable pre-authorized payments

If you are unable to login , please submit ticket with CS agent 

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[pmbc]

@jerrybearmorin Do you have a laptop or desktop computer you can logon to your Pub Mobile account with?  If so you can go to profile and select that the phone is lost/stolen.  It will suspend service.  If you have a new phone,  you'll need to buy a new SIM.  Once you've received the SIM, logon and take the account out of lost/stolen.  Register the new SIM number with your account, insert SIM into your phone and you should be good to go.