Cancel service

[Roarcam22]

Can’t get into my account to cancel have a new provider and need Telus / public mobile to OK my old phone # transfer to Fido 

[Chalupa_Batman]

Hi @Roarcam22 

When porting your phone number from Public Mobile to another provider, it is up to the other provider, FIDO, to contact Public Mobile to port the number over. Your PM account MUST be active to port. You will get a text from PM asking permission to port. You'll have 90 minutes to respond. If you don't... FIDO will have to ask again.

[dust2dust]

Support is to be provided by the new provider. All this side needs is to be active and to leave this sim in a phone to confirm the transfer text.

[Phil_Adelphus]

@Roarcam22  Your PM account must be active for your number to transfer.  The new provider initiates the port of your number and then PM will close your account.  But you must leave the PM sim in the phone until you have answered YES to the port request.  So don't cancel your account.  Do you know your account number?  The IMEI might work instead depending on provider, ask Fido, they have to start the ball rolling and will need one or the other.