Cancel eSIM order

[Emal]

I accidentally placed an eSIM order. I have not activated it and it is asking me install it. Is there a way that I can cancel the order and get a refund?

[samsunga31]

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@Emal wrote:

I accidentally placed an eSIM order. I have not activated it and it is asking me install it. Is there a way that I can cancel the order and get a refund?

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Please contact a csa via these links and create a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

or if the chatbot doesn't work, direct link here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@

Check with PM CS agent 

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there