2 weeks ago
2 weeks ago
@Bluzzman What aspect of the sim card is giving you difficulties? If you explain your problem here (no personal details though as this is public) we can probably help. As @BKNS27 noted you do need to be using the Public Mobile app. If you got to the payment stage and still want to cancel then contact customer service, open a ticket at the chat icon bottom right of this page. If that doesn't work for you then send support a private message using this link and an agent will reply at the envelope icon top right or tap your avatar for messages. Support should be able to help you activate your sim if you give them a chance.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 weeks ago
You can only activate your SIM on the PM app and not on the website.
If you are not porting your old number and just picking a new number. Make note of the SIM card number.
The steps must be followed in exact order if you are porting your number over to PM: