Cancel account help

[Kiaras2001]

I don't have access to my public mobile account. I didnt register and have lost my sim card. I would like close my account completely, can someone please assist me?

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[geopublic]

@Kiaras2001  Submit a ticket to PM. Note that you need to be able to prove that you are the owner of the account before they will consider doing anything.

[JoyLuck]

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@Kiaras2001 wrote:

I don't have access to my public mobile account. I didnt register and have lost my sim card. I would like close my account completely, can someone please assist me?

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To remove autopay from your account call 1 855 4PUBLIC. 

[gblackma]

@Kiaras2001 did you activate your sim card?  Was your credit card charged? Also, how did you activate? Instore or online? Thanks. If online amd you've access to your self service account. Log in and remove your autopay credit card. 

 
Stay safe. 

[gpixel · Accepted solution]

@Kiaras2001 if you aren't registered for auto-pay it will automatically cancel the account starting from the day it gets deactivated from not renewing your service

I would suggest contacting customer support so you can create an account to manage this

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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