@GillesetMaureen
Is your Virgin account still working? If so, the port was not done yet
Have you replied a text from Virgin and you replied YES? Usually it would be another 1-3 hours before the port is done
If you replied YES and it has been over 2 hours and your Virgin SIM still functioning, you might want to contact PM porting support team for update . I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.
