Cancel Plan and Payment

[rainelizabeth]

I accidentally bought a public mobile plan, I need to cancel the payment as well as the plan. I cannot access the app because it requires me to get a new sim before entering the app.

[slusagm]

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@rainelizabeth wrote:

I accidentally bought a public mobile plan,

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@rainelizabeth wrote:

I didnt activate my account or my sim.

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@rainelizabeth 

if you bought a PM plan, it means you activated an account

but if you paid, but you changed your mind and the account was not fully setup, try to ask PM for a refund.  Since your account is locked, you will need support agent to help.  Please send them a message

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[BKNS27]

@rainelizabeth 

Strange because you are only charge when to create a new account and SIM. If you didn’t activate both then you weren’t charged.

[rainelizabeth]

I didnt activate my account or my sim.

[BKNS27]

@rainelizabeth 

How did you active an account and SIM if you are having issues with the PM app?

You can only activate an account & SIM on the PM app.

[softech]

@rainelizabeth 

PM is a prepaid provider and usually do not provide refund.  But they could help in such situation.  Please discuss with support by direct message here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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