02-24-2019 04:37 PM - edited 01-05-2022 03:28 AM
02-24-2019 05:20 PM
Thanks for the help.. I have asked the moderator for help
02-24-2019 05:08 PM
Here for the moderator..
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and give them details of your problem.Waiting time is few hours to 2 days...be patient they will answer...
02-24-2019 04:57 PM - edited 02-24-2019 04:58 PM
@Jason223 wrote:Yes
A goofy thing to try but it has been known to work in many cases...
Manually add an additional $1 to your account and after success with that then restart the phone.
Speedy popping 🙂
02-24-2019 04:57 PM
@Jason223 wrote:Still can't make any calls or recieved any calls I also tried powering off phone removing sim then putting back in then restarting.
Login to your account and add $1 to your account. This may trigger to run the paln feature provisioning software again.
Send a private message to moderator for help if this does not work.
02-24-2019 04:56 PM
Yes
02-24-2019 04:55 PM
@Jason223 wrote:Still can't make any calls or recieved any calls I also tried powering off phone removing sim then putting back in then restarting.
And of course you're dialing a 1 in front of what would "normally" be a long distance call?
02-24-2019 04:49 PM
Still can't make any calls or recieved any calls I also tried powering off phone removing sim then putting back in then restarting.
02-24-2019 04:38 PM - edited 02-24-2019 04:38 PM
@Jason223 wrote:Hi I changed my plan today to a plan that includes Canada wide talk and I'm unable to make or recieve any calls keeps saying I need an adon because I don't have a long distance plan
First...just restart the phone.
Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.