Canada maxico plan not working

[Hbarbarah]

I cannot make any call to canada ,even if I got this plan

[Hbarbarah]

thank you all,it’s working ,I forget to put digit before,my bad

[Phil_Adelphus]

@NickMobile  Could work canada to mexico only. I am not sur.

The Canada-USA-Mexico plans work in all three countries and you can call within and between them.  The main requirement for the USA is a VoLTE phone, I'm not sure how much 3G service there is in Mexico for non-VoLTE phones.  

[NickMobile]

Could work canada to mexico only. I am not sur.

[Phil_Adelphus]

@Hbarbarah   Do data and texts work, just not voice calls?   Or does nothing work?  If it's just voice calls another option could be lack of VoLTE.  What phone do you have?  Is it set to 5G or 4G/LTE.

[softech]

@Hbarbarah try call Canada or US these ways

with 00 1 10dogits.

+ 1 10dogits (start with keying in the plus sign). 

just 1 10digits