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Canada US plan

LM8
Great Neighbour / Super Voisin

Data not working in US. Help!

4 REPLIES 4

hi @LM8 

what phone do you have?

 

LM8
Great Neighbour / Super Voisin

Thanks. Have Canada US plan. My husband has the same and he is working seamlessly after crossing into NY. Our settings are the same. Not sure what else to do. 

Handy1
Mayor / Maire

@LM8  Ensure you have data roaming turned in phone settings , also set phone to 4G/LTE not 5G and make sure your connected to T mobile or AT&T some have confirmed version works in some places . Also do you know if your phone /account has voLTE that could be issue if it doesn’t 

hTideGnow
Mayor / Maire

Hi @LM8 

both data and voice not work?  did you but US addon or you have Canada-US plan?

try this.  Make sure Roaming data is enabled.  then change network mode is 4G or LTE.  Then Changege the network to manual and try each of T-Mobile, AT&T and Verizon.   

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