Can't work. The phone is always in SOS status

[qiupingke]

已经三天了，我的手机坏了，联系不上客服，一直处于SOS状态，esim和手机卡都坏了。

[hTideGnow]

hi @qiupingke 

是esim的問題還是手機的問題？
您是否檢查過「我的帳戶」並確認您的帳戶狀態是否處於活動狀態？

或者您可以在此處向支援人員發送訊息以尋求協助：
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

is that the esim problem or the phone problem?
did you check the My Account and confirm if your account status is active?

or you can message support here for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@qiupingke 

You will need to contact a CS_Agent regarding your eSIM and SIM that is not working.

You contact an agent by clicking on Chat bubble and type in Submit a Ticket or Contact Agent.

Or reach them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Did You port or number over to PM or picked a new number?