Can't use my data?

[ness]

I got 8 gig of data when I signed up and paid for my plan and I haven't been able to access it even once but here doesn't seem to be any help, I'd like to use the 8 gigs I didn't get to use the ones I paid for or the sign up bonus this entire time any help would be appreciated so I don't have to switch providers and lose that money basically. Thanks

[srlawren]

@ness what is your phone's brand and model?  This can be helpful for people trying to help you resolve this.

[popping]

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@krazykiwi wrote:

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@edmund wrote:

I'm sure it is likely something more complicated than this but I had that issue today and found that I had accidentally disabled my cell data in my iPhone settings. Once I flipped that switch back on it worked like a charm.

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It may be that simple but until we get a reply we will never know...

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Exactly.  I don't understand why people asked the question and not hang around for reply.  May be people are thinking that PM commuinty forum is like other forum.  It will take a while to get a reply.

[popping]

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@ness wrote:

I got 8 gig of data when I signed up and paid for my plan and I haven't been able to access it even once but here doesn't seem to be any help, I'd like to use the 8 gigs I didn't get to use the ones I paid for or the sign up bonus this entire time any help would be appreciated so I don't have to switch providers and lose that money basically. Thanks

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1.  Login to your account.  Is your account status active?

2.  What phone are you using?

3.  Check your phone APN setting against the one listed in the following link

https://apn-canada.gishan.net/en/apn/public-mobile

[krazykiwi]

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@edmund wrote:

I'm sure it is likely something more complicated than this but I had that issue today and found that I had accidentally disabled my cell data in my iPhone settings. Once I flipped that switch back on it worked like a charm.

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It may be that simple but until we get a reply we will never know...

[edmund]

I'm sure it is likely something more complicated than this but I had that issue today and found that I had accidentally disabled my cell data in my iPhone settings. Once I flipped that switch back on it worked like a charm.

[hairbag1]

What date did you sign up and activate with Public Mobile ? Are you able to take a screen shot of your plan and post it here...but edit out any personal info. Is your plan active ? Is talk and text working ?

[krazykiwi]

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@ness wrote:

I got 8 gig of data when I signed up and paid for my plan and I haven't been able to access it even once but here doesn't seem to be any help, I'd like to use the 8 gigs I didn't get to use the ones I paid for or the sign up bonus this entire time any help would be appreciated so I don't have to switch providers and lose that money basically. Thanks

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Hi and welcome. sorry you are having problems.

How long as it been since you had this issue? Is everything else working? Has data ever worked?