Can't update the credit card information

[haejin]

Hi!! It keeps giving me an error message.

[GPs4evr]

Update: I just downloaded the app and allowed for location when using it and it finally allowed me to update my credit card info.

[GPs4evr]

I'm having the same issue. I tried on different days, used incognito mode in Microsoft Edge on a PC, and on my phone using Chrome incognito.

[hTideGnow]

HI @haejin 

so, it worked after you use the app and the allow location?

[haejin]

didn't work

[Dunkman]

@haejin 

The website is finicky.  You could try a different web browser, clear cache or  incognito mode.

Recently, a few customers are still having issues with updating credit card information.

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[Yummy · Accepted solution]

CC update is broken.
Some are lucky to update it most not.
Use app, give location permission - then it might work. Do not try too many times (<3) or you will be locked out due to fraud prevention.