Can't update sim card #

[JSandulak]

Hello I'm just wondering if anyone has ran into the issue of not being able to update/change there sim card number. My wife lost her sim card wen traveling and so we bought a new one, but everytime I enter it and press save it goes back to wanting me to enter the sim number again. I'm not sure if the website has a bug or I'm missing something but I'm pretty sure I've done the right steps.

[JSandulak]

That did it I used my work laptop and first try it worked and saved. Thanks so much for the help and tips, absolute life saver

[softech]

@JSandulak  

To launch Incognito mode for Chrome on mobile:

https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DAndroid

[dust2dust]

Can you try desktop mode?

[JSandulak]

@softech 

I'm using my phone (google pixel 4A, same as hers)

And I'm using Brave. I also tried it on Google but same thing is happening. Could using a laptop possibly fix the issue?

[softech]

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@JSandulak wrote:

No I haven't tried the incognito mode, how do you go to that?

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@JSandulak   are you trying to access on phone or on computer? what browser are you using?

[JSandulak]

It is a brand new SIM card.

I tried it through the My Account. (Using her account)

No I haven't tried the incognito mode, how do you go to that?

[softech]

@JSandulak 

Couple things to confirm, it is a brand new sim card never used?  You were trying to change the SIM card from My Account?

 It could be a site cache issue.  Just try again using Incognito mode to login and change sim card there and see if it works