Can't update payment info.

[BU_1]

Can't log in. Service suspended. Lost my credit card. Want to update my new credit card info on my computer.
Don't understand 611 instructions. Don't want to use my phone to update online. Elderly here. This senior wants to see large fonts on my computer. Help!!

[hTideGnow]

hi @BU_1  PM app is Public Mobile app, you can download from app store 

611 is to call *611 from your PM phone 

[BU_1]

What is a PM app. What is 611? I have a working credit card, want to go into my account page on my computer and change, update my credit card.

[BU_1]

message: "unauthorised" No gui on the Public Mobile web page. Can receive email notification. Don't know what 2FA notification means. Don't know what PM app means. My computer remembers passwords automatically.

[Dunkman]

@BU_1 

You can't update credit card via 611.  You will need to access your self service account via website or PM app.

If account suspended, you should still be able to access your account.  Did you forget your password?  Are you unable to receive 2FA text authorization?  If you can't receive text, you should be able to receive email 2FA authorization to get into your account.  

[hTideGnow]

hi @BU_1 PM is having problems with My Account, please download PM app and try login and update credit card there

if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account