Can't update payment info

[Mirshki]

My credit card was compromised and cancelled so my payment could not be processed. I have tried updating with two other cards and it keeps saying 'invalid payment'. Have also tried updating my address and it says 'invalid address'. 

So right now I have now service because I can't pay! Might need to sign up with a different provider at this point.

[computergeek541]

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@samsunga31 wrote:

As a quick solution, You can pick up Public Mobile vouchers at various retailers, such as Shoppers Drug Mart, Canadian Tire Gas, Esso, 7-Eleven, and London Drugs. You can also find them at other convenience stores, gas stations, and some grocery stores like Real Canadian Superstore. It is best to call ahead to a specific location to confirm they have them in stock before visiting. 

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None of Esso, 7-Eleven, nor London Drugs carry Public Mobile vouchers.  The Mobile Shop doesn't sell them either.  This applies to all locations of these stores that I have just mentioned. When it comes to some of the other gas station chains, no locations of Petro Canada nor Shell will have them either.  This is a recent change.

[Mirshki]

Yes tried different browser, tried the app, etc. Still no luck

[samsunga31]

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@Mirshki wrote:

Thanks - I have tried all of that to update (including clearing cache, etc). 

Sounds like I may have to try purchasing a voucher but don't really want to spend money of that if it won't work in the end!

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Have you tried using a different browser? Have you tried using the app? If you have Android, you can clear the apps cache and restart the phone and try again.

[Mirshki]

Thanks - I have tried all of that to update (including clearing cache, etc). 

Sounds like I may have to try purchasing a voucher but don't really want to spend money of that if it won't work in the end!

[samsunga31]

Hello.

To change the credit card on your Public Mobile account, log in to your account or the app, go to the "Payments" tab, select "Manage Subscription," and then "Manage Payment Method" to update your credit card details. If you encounter issues, try clearing your browser's cache and cookies before logging back in, or use the app for easier navigation.

As a quick solution, You can pick up Public Mobile vouchers at various retailers, such as Shoppers Drug Mart, Canadian Tire Gas, Esso, 7-Eleven, and London Drugs. You can also find them at other convenience stores, gas stations, and some grocery stores like Real Canadian Superstore. It is best to call ahead to a specific location to confirm they have them in stock before visiting.