3 weeks ago - last edited 3 weeks ago by computergeek541
Hello, My phone was stolen and have bought a replacement sim card and phone. When I try to activate on the mobile app it does not give me an option to verify by email. Can someone please assist?
Solved! Go to Solution.
3 weeks ago
hi @Tizic
ask PM support agent to help.
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
PM can help to update the sim card number for you
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
