@ctwendy wrote:
I got message from public mobile that my registered credit card is going to expire soon. I tried to update my credit card, there's literately no place to do that. I tried to remove the card and add it back with the new expiration date and CVV, the website show message said my card can't process, have to ask my bank why. I called my bank, there's nothing wrong of it, and i can use everywhere except here. What can I do???? it's so frustrating to go through all this mess to JUST UPDATE MY CREDIT CARD!!
@ctwendy usually you use go to Payment page, Manage my credit card and then click Replace this credit card to update the new card info.
You already removed the card, now it is just a matter to add it back. You might have done too many times. Probably need to wait, maybe a day
If you want to try it sooner, maybe open a ticket with PM and have them to check if there is an Fraud lock (as it failed too many times earlier)
1. If you have access to My account: At https://publicmobile.ca/chatbot.
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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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