Can’t transfer phone number

[Harms1]

I live in Vancouver, BC. But I have Saskatchewan area code phone number. My current provider is Telus and I’m trying to port my phone number over to PM but it fails. 
please see the photo attached below.

 

[computergeek541]

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@funpig1 wrote:

@Harms1 

PM might be preventing you from transferring your Saskatchewan number while your physical location is in British Columbia. 

For example, a person located in British Columbia cannot take advantage of subscribing for a cheaper plan available in Quebec. I am just speculating, but you may need to go back to Saskatchewan to carry out the transfer. 

Try messaging an agent and if you do not get a response, try telephoning the porting assistance number.

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There are no restrictions about having a phone number from any province even if you're going to use it in a difference province.  Also, the porting assistance phone number should not be called when there is no active number port in progress.

[Harms1]

Problem resolved! Was able to connect with PM agent and the fixed it.

[softech]

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@funpig1 wrote:

@Harms1 

PM might be preventing you from transferring your Saskatchewan number while your physical location is in British Columbia. 

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@funpig1 

No, you can port your number from another province.  Just that you will available with plans and price based on your location.  "Your location" is base on the address link with the credit card, and has nothing to do with the phone number area code people trying to port in

[funpig1]

@Harms1 

PM might be preventing you from transferring your Saskatchewan number while your physical location is in British Columbia. 

For example, a person located in British Columbia cannot take advantage of subscribing for a cheaper plan available in Quebec. I am just speculating, but you may need to go back to Saskatchewan to carry out the transfer. 

Try messaging an agent and if you do not get a response, try telephoning the porting assistance number.

[BKNS27]

@Harms1 

OK, just contact a CS_Agent as per @slusagm recommendation. 

[Harms1]

Sorry I meant public

[BKNS27]

@Harms1 

This is Public Mobile not Freedom Mobile. If you want to port over to Freedom. You need to talk to Freedom to contact Telus to confirm the porting.

[slusagm · Accepted solution]

your 306 number is a Canadian one, but some numbers cannot be transferred into PM (some technical restriction)

you should provide the phone number for PM to confirm. 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage