08-17-2024 01:50 PM - last edited on 08-17-2024 02:43 PM by computergeek541
So I have a public mobile plan for 3-4 years. I haven’t changed it since and now I can’t log in to check any informations about my plan without choosing a different plan option. Which would be fine, but it looks like it wants to set me up as a new customer? It asks me to proceed in the app to set up my account after I choose the new plan.
When I do that, it gives me the option to keep my number or choose a new number. I want to keep my number, but it tells me it’s invalid? I can’t submit a service ticket either because it tells me the account set up is incomplete?
edited by computergeek541: profanity isn't allowed
08-17-2024 05:25 PM
Yes, it forced me to do so. I logged into public mobile online to check my data usage for my phone number I have for the last 6 years, originally transferred from a different provider 3-4 years ago. Once I logged in I could not get into any information about my current plan (it was 1gb for $23), instead it always prompted me to the same page to choose a subscription plan. Again, I did log in with my same email address connected to my currently working phone plan with public mobile. Once I picked a plan and entered the infos it wanted, it told me to continue the setup my account in the app (which I of course already had as well) and when I wanted to transfer my number it said invalid number for transfer? I then could not submit a service ticket either, it said my account set up was incomplete, but I could not continued setting it up without choosing a new phone number.
So now I have a new number and subscription (eSIM) and my previous working SIM card with my previous number, which I still can not find any informations on about my plan that I am however still paying for and using? Again, same email address.
I did submit a service ticket now and will have to wait and see what happened. This is ridiculous and absolutely not acceptable.
08-17-2024 05:11 PM
so, you opened the second account by mistake??
I'm pretty sure PM can help, so message them and ask
08-17-2024 05:06 PM
A login problem? It looks like I have two numbers going right now and will likely be charged for both. Will they be able to give me my previous number still for my new subscription? I still have my old login saved in my phone and it’s both the exact same emails address. How can this happen? I don’t want two numbers and when I login to the App or My Account online my old number is still saved as my phone number in the eversafe ID thing but I had to pick a new number for the new subscription plan? This is so messed up!
08-17-2024 02:41 PM
Public mobile did switch to the Eversafe login last year. Did you set up an Eversafe login before?
If not, you will need to set one up.
https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs
https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting
08-17-2024 02:04 PM
just a login problem to My Account if you still have service. Ask PM to check and fix by message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437