Can’t submit a ticket

[billmckechnie]

I’m trying to submit a ticket for a problem but it’s not working. Getting a 404 error. How can I submit a ticket?

[dust2dust]

Not sure at what point you get the 404 but you can also use the pin option rather than the login id option.

[Cooperation]

Try using a different browser (e.g. Chrome vs. Safari vs. Internet Explorer).  Things might also be undergoing maintenance over the holidays. 

[Yummy]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Hollister]

@billmckechnie 

Try submitting again but clear your browser cache first and then open a new browser window in incognito.