Can't sign in

[Adamparsons8080]

Can't sign in, Can't add mins by credit card. 

[esjliv]

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@Adamparsons8080 wrote:

Can't sign in, Can't add mins by credit card. 

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@Adamparsons8080  Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Otherwise, see @Meow 's post.

[Meow · Accepted solution]

What is the issue? Incorrect password? Did you try password change.

Did you try different browser; incognito mode?

Do not try too many times as you will be locked out for 15 min or longer.

If everything fails, contact agent.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.