Can't set up via self serve; what should I do?

[kwturpin]

So I got a sim card a couple of days ago, and went to set everything up today.  All went great, but after I put in my credit card details, I got an error saying it could not be processed, and to please try again.  So, I went to try again, except now it won't accept the number from the SIM card.  I also can't create a self serve account, because I don't have a valid phone number to use.  

I read somewhere that there is a moderator team who can help with backend details, but I'm not sure how to reach out to them.  What should my next step be?  I don't want to have to buy another sim card, especially if it will just fail again. 

[haditaqvi]

Hello, 

I haven’t got my PM sim yet, can I login to my self serve account?

will my new PM SIM card have a phone number?

[kwturpin]

Thank you!

[mimmo · Accepted solution]

You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number