Can't send texts

[Psycaleb]

I've tried manually entering an APN, airplane mode, restart, reseating the SIM and upgrading my plan. Everything except sending texts works fine, others say their texts also show when I read them. My next solution is going to be changing carriers so if anyone has any last resort advice let me know! Thanks

[softech · Accepted solution]

@Psycaleb 

if you have an Android, uninstall Google Message, reboot phone and reinstall and set it as the default Message app.  (If you are not using Google Message yet, install it and set it as defaul)

if you have an iPhone, make sure Carrier Profile is updated and you are on the latest iOS

Also, you will need to Reset network settings after a device reboot

If issue persists, please reach out to PM CS agent and ask them to reprovision your sim and account. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there       

[BKNS27]

@Psycaleb 

Try resetting the Network Setting and see if that helps.

If that doesn’t work, contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Or click on Chatbot and type in Submit a Ticket then Contact.