Can’t send phone call

[mega-169-]

Hi, I can’t send phone call. Receive phone call, texto, data is ok. Ask for support but never got the call back. Is this happening only to me?

thanks

[hTideGnow · Accepted solution]

HI @mega-169-   you "ask for support", did you open a ticket?  did you check Community inbox for reply?  Maybe they replied already

or message them again and push for a solution

[hairbag1]

@mega-169- 

do you have the $15 plan with 100 minutes of outgoing calling ?

Use a laptop and log in to your account / My Plan and Add-ons...then try this...

[HALIMACS]

@mega-169- 

Are you on the $15.00 plan?

Could you have run out of outgoing calling allotment of 100 minutes?   To find out, log into self-serve, tap the little refresher icons on the page, and look at your calling section.

Adding:   If you need to purchase calling minutes, choose the $5 add-on for 500 additional minutes.