Can’t see Data usage

[William426]

There’s no place under my account that shows data usage. Where do you find the data usage in what would be considered an obvious piece of information that a lot of subscribers would like

[hTideGnow]

hi @William426 

you don't need a new post for answering us.  Use the same post

for internet, try reboot phone and click reset network settings

or you can also check your data usage by calling *611

[hTideGnow]

hi @William426 

send us a screenshot of what you see

and tell us if you use PM app or using browser

[BKNS27]

@William426 

Login to the PM app and it will open up on your data usage.

 

[Sansan]

Pull down from the top of your page to refresh the page. You should be in the Ovview menu. You can choose from My Payment,  My Rewards,  My Referral. 

[BKNS27]

@William426 

I use the PM app and the tabs along the bottom.

What section are you looking for?

[Sansan]

Once signed in your My Account you are in the Overview page.  From there you can choose what you want to do. There is a drop-down menu for My Rewards, My Payment,  My Referral,  view account information.

[William426]

it says you can do certain things when you’re in the self-serve area yet I can’t even find how to get to that area

[William426]

I tried to sign on it I think I’m signed in but yet when I hit the my account drop down menu nothing happens

[William426]

I have no Internet, where other people around me do. I don’t know if I’ve used up my whole limit of the plan as I can’t see usage… So frustrating

[hTideGnow]

hi @William426 

login My Account, click Usage Breakdown

or click Usage history

[William426]

I still have not got any satisfactory answers on how to see usage…

[NSKing]

don't you just login and you will see the usage there? are out using app or browser?

[slusagm]

the data usage should be right at the overview page.  can you post us screenshot but remove person details  so we can help furhter