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Can't renew an expired subscription

quinnt
Great Neighbour / Super Voisin

I have a subscription with Public Mobile. I set my mother up with an account and her credit card expired, I can't get into her account to reactivate it. 

2 REPLIES 2

hTideGnow
Mayor / Maire

Hi @quinnt 

 

if it is just you cannot receive the 2FA code on her phone , you can try to get it via email if you have access to the email.  Click Reset Code and then Send Email

softech
Oracle
Oracle

@quinnt 

did you stucik wtih the login or you an login but stuck with payment?

one quick way to resume service first is to get a voucher from SDM/711/Shell/London drug.  Once you got the voucher, you can load to the account using *611 or 1.855.4PUBLIC

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