@Donron88 - You may need these devices for MMS:
- Apple iPhone 8 & above (iOS 16 & above)
- Google Pixel 4/4XL/4a/4a 5G (TP1A.220624.014 & above)
- Google Pixel 5 (TP1A.220624.014 & above)
- Google Pixel 6a (TP1A.220624.021.A1 & above)
- Google Pixel 6/6 Pro (TP1A.220624.021 & above)
- Google Pixel 7/7 Pro (TD1A.220804.009.A2 & above)
- Samsung S23 (AVK2 & above)
- Samsung S22/S22+/S22 Ultra (CWAI & above)
- Samsung Galaxy Z Flip4 & Fold4 (CWAC & above)
- Samsung Galaxy Z Flip3 5G & Fold3 5G (FWB1 & above)
- Samsung Galaxy Z Flip 5G (HWB1 & above)
- Samsung Galaxy Z Fold2 5G (JWB5 & above)
- Samsung Note20 5G/Ultra 5G (HWB3& above)
- Samsung A53 5G (CWB4 & above)
- Samsung S21 FE 5G (EWB3 & above)
- Motorola edge 2022 (S2ST32.71-71 & above)
- Motorola Moto g 5G (S2SA32.1-54 & above)
- Motorola Moto g power (2022) (S3RQ32.20-42-10 & above)
- Motorola Moto g pure (S3RH32.20-42-10 & above)
- Motorola Moto g stylus 5G (2022) (S2SD32.21-85-3 & above)
- TCL 303 (V9Q1K & above)
- TCL 30 XE 5G (DM9M & above)
- TCL 20s (9DI0 & above)
- TCL 30 5G (7FCU & above)
- Sonim XP10 Rugged Phone (10.0.0-01-12.0.0-12.25.10 & above)
- ZTA Blade A7P (Z6252CAV1.0.0B15 & above)
Make sure you Update your device to see if it will make a difference.
On android follow these steps from help article here to change APN settings: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone
- Make sure your phone is unlocked. If it’s not, contact your previous wireless provider
- Check that your device is compatible on our network; for more information check out this article
- To access 5G network speeds, ensure you have a compatible phone, your phone’s software is up-to-date and you are connected to the Public Mobile 5G network where available.
Next, check your APN settings (Android Phones Only):
- Open your phone’s settings and tap:
- Access Point Names
- New APN settings
- Verify the following field match:
- If you had to make any changes, save them, reboot your phone, and you’re good to go! Make sure to enable data in your phone settings
Hope this works!
If it doesn't and your phone is listed please contact CS_Agent here:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
