Can't receive phone calls or text messages

[wavydave]

I transferred my wireless number from Rogers to Public Mobile on Saturday. Received text message from Rogers to approve the transfer, replied "yes".

I can access data and make phone calls (and have set up voice mail), but I can't receive phone calls or text messages. I tried re-starting the phone, taking the sim card out and putting it back in again. 

Advice would be appreciated, thanks in advance.

[alvinlee]

Thanks @hTideGnow I can make outbound calls but cannot receive inbound calls or text messages.

[hTideGnow]

HI @alvinlee 

if you can make outbound calls and just not receive inbounds, then yes, porting team can help and I will message you the number

but if you cannot even make outbound calls, that is not a porting issue, you need to open a proper ticket with PM support.   you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[alvinlee]

I am having the same issue. Transferred on friday. Can you please send me the contact as well?

[hTideGnow]

HI @wavydave 

can you make outbound calls? if you can make calls and just not receiving calls, it is a problem with porting

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call