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Can't receive phone call or text after porting over

CBrowne
Great Neighbour / Super Voisin

Ported over a number yesterday and can only make outgoing calls/texts (I am using an eSIM). Incoming is not working. Is there a porting team phone number to contact.

3 REPLIES 3

CBrowne
Great Neighbour / Super Voisin

I gave the port team a call , and they mentioned because I removed the old sim card too early, that I did not receive the text message from my older provider. 

Chalupa_Batman
Mayor / Maire

Out of curiosity @CBrowne , if you put your previous providers SIM card back in your phone, do you still have service? And, did you say yes to the port text they sent you? 

Dunkman
Oracle
Oracle

 

@CBrowne 


@CBrowne wrote:

Ported over a number yesterday and can only make outgoing calls/texts (I am using an eSIM). Incoming is not working. Is there a porting team phone number to contact.


Yes, I will private message you the porting team number.  Only used for porting issues. Check your private inbox (envelope icon upper right corner)

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