Can't receive or send text messages

[Watson1520]

Can't receive or send text messages. Also can't receive any phone calls or call out why?

Was working fine this morning.

[Grandkids]

Try turning your phone off for a little while. Turn back on and hopefully it will work again. 

[Handy1]

@Watson1520  No it’s a direct link to support no chat 

[hTideGnow]

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@Watson1520 wrote:

I tried that but haven't had any help. It just a chat.

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HI @Watson1520 it is not chat, try my link, it is message:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Watson1520]

I tried that but haven't had any help. It just a chat.

[hTideGnow]

hi@Watson1520 

your data works?

Try Reboot the phone first, then,  Reset All networks, and change the network mode to 3G Only and see if it works

Try your sim card in another phone if you have one

please submit a ticket with CS Agent here (this is  direct message link, which is different from the Chatbot you were using, it will work)
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Handy1]

@Watson1520  When you tap the link for support you will see this page 

just type your message and tap send message 

[Handy1]

@Watson1520  And you checked the outage map link I sent you last reply ?? If no outages please use the link to support in that reply to submit ticket 

[Watson1520]

I also tried to do a ticket but couldn't.

[Watson1520]

My account is active. Just happened this afternoon.

[Handy1]

@Watson1520  Did you just joined PM or did this just happen all of a sudden ?? Can you confirm if your account is active or suspended ?? 
also check 

Outage map in your area:

https://istheservicedowncanada.com/

but you can also submit ticket with support to investigate 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437