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Can't receive calls

bragg2000
Good Citizen / Bon Citoyen
I am able to make calls but I can't receive calls and call forwarding is off and voice mail is fine please help
5 REPLIES 5

@bragg2000 Some additional troubleshooting to try:

 

1. reboot the phone,

2. confirm call blocking was not accidently turned on

3. reset all network settings; will require replacing wifi passwords 

4. try your SIM in another phone, and yours in another phone


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

hummuschips
Town Hero / Héro de la Ville

Sorry, I thought you were a new subscriber.  What phone are you using?

bragg2000
Good Citizen / Bon Citoyen
Ported a month and a half ago.. call display works properly on outgoing calls (as do all texts, incoming and outgoing). Haven't tried the old sim (if I can even find it) but I'll try re-seating the PM sim anyways.. thanks

I'll try to reach out on twitter also. thanks

Lewis
Great Citizen / Super Citoyen

My friend had a same problem!. Your number is not 100% ported from previous carrier. Get on twitter and ask about this! The twitter PM could respond to you with in half an hour and get your number ported properly.

hummuschips
Town Hero / Héro de la Ville

A couple questions.  How long ago did you port your number.  What is the call display on the other end when you call them?  If you put your old Sim in your phone, is it still active?

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